qqqe's Privacy Policy
Your personal information is very important to us. This policy clearly describes how qqqe collects, uses, and keeps your information secure.
Table of Contents
1 Introduction and Purpose
qqqe is one of Bangladesh's trusted online gaming platforms. We give the highest priority to our users' privacy. This privacy policy ("Policy") explains how qqqe ("we", "our", "platform") collects, stores, uses, and keeps your personal information secure.
This policy applies to the qqqe website, mobile application, and all associated digital services. When you register on qqqe, play any game, or use any of our services, you are considered to have accepted this privacy policy.
We believe that transparency is the foundation of a healthy user-organisation relationship. That is why we have written this policy in simple and clear language so you can easily understand where your information goes and how it is used.
2 Data Collection
qqqe may collect your information in various ways. We only collect information that is necessary to provide our services.
2.1 Information You Provide Directly
Information you provide directly to us during registration, verification, or account management:
- Full name and date of birth
- Email address and password
- National ID number or passport details (for KYC verification)
- Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
- Address and district information
- Any additional information voluntarily provided
2.2 Automatically Collected Information
Information that is automatically collected when you use qqqe:
- IP address and device identifier
- Browser type and version
- Operating system information
- Session duration and page browsing patterns
- General information about login time and location
- Gaming activity and transaction history
2.3 KYC Information
To verify financial transactions and ensure responsible gaming, qqqe may request the following documents:
- Copy of national identity card
- Passport or driving licence
- Bank statement or mobile banking statement
- Selfie or photo (for identity confirmation)
3 Use of Information
qqqe uses collected information for the following lawful purposes:
3.1 Account and Service Management
- Creating, verifying, and maintaining your account
- Processing and confirming transactions
- Managing bonus and reward distribution
- Providing customer service and support
- Resolving technical issues
3.2 Security and Fraud Prevention
- Protecting accounts and preventing unauthorised access
- Detecting suspicious transactions and fraud
- Complying with anti-money laundering (AML) regulations
- Preventing the use of multiple accounts
3.3 Responsible Gaming
- Monitoring your gaming behaviour and identifying risky patterns
- Providing self-exclusion and limit-setting options
- Sending support messages when needed
3.4 Communication and Marketing
- Sending important account notifications
- Sharing relevant promotional information according to your preferences (subject to consent)
- Informing you about platform updates and new features
4 Data Retention and Duration
qqqe retains your personal information only for as long as necessary. The specific retention periods are as follows:
- Account information: For as long as the account is active and for at least 5 years after it is closed
- Transaction records: At least 7 years in accordance with financial regulations
- KYC documents: At least 5 years after the account is closed
- Gaming logs: Up to 3 years for security and dispute resolution purposes
- Cookies data: From 30 days to 2 years depending on the type of cookie
After the above periods, qqqe securely deletes or anonymises your personal information, unless a legal obligation requires longer retention.
5 Data Disclosure and Sharing
qqqe does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Partners
We work with trusted technology partners for payment processing, technical services, and customer support. These partners are given access only to the information needed for their specific tasks and are required to comply with our privacy standards.
5.2 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable law. In such cases we will always try to notify the user, unless legal restrictions prevent us from doing so.
5.3 Business Transfers
If qqqe is merged, acquired, or restructured, user information may be transferred to the new ownership. Users will be notified in advance in such situations and the same privacy protections will be maintained.
5.4 Protection and Fraud Prevention
Limited information may be shared with security agencies to investigate fraud, forgery, or other unlawful activities.
6 Cookies Policy
The qqqe website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us remember your preferences and improve our services.
6.1 Essential Cookies
These cookies are essential for the core functioning of the website. They are used to maintain login sessions, carry out security verification, and store shopping cart information. Disabling these cookies will prevent the website from working properly.
6.2 Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalised settings.
6.3 Analytics Cookies
These cookies are used to understand how users interact with qqqe. They help us improve our services. The information collected is anonymised.
6.4 Cookie Controls
You can control cookies at any time through your browser settings. However, disabling essential cookies may cause some features of qqqe to not work properly.
7 Your Rights Regarding Your Information
qqqe believes that every user should have full control over their own information. You may exercise the following rights at any time:
7.1 Right of Access
You may request to know what information qqqe holds about you. We will respond to your request within 30 working days.
7.2 Right to Rectification
If your account contains incorrect or incomplete information, you may request that it be corrected.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, where legal obligations exist, we are required to retain some information.
7.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
7.5 Withdrawal of Marketing Communications
You may opt out of promotional emails or notifications at any time. Every marketing email includes an option to unsubscribe.
8 Security Measures
qqqe has put in place advanced technical and administrative measures to keep your personal information secure.
8.1 Technical Security
- Use of 256-bit SSL encryption for all data transmission
- Encryption technology for stored data
- Firewall and intrusion detection system
- Regular security audits and penetration testing
- Two-factor authentication (2FA) support
8.2 Administrative Security
- Restricted staff data access ("need-to-know" policy)
- Staff privacy and security training
- Strict data processing agreements with third-party partners
- Rapid response plan in case of a data breach
However, no transmission of information over the internet is completely secure. While we strive to ensure the highest level of security, we cannot guarantee 100% security.
9 Third-Party Services
The qqqe platform integrates services from various third-party game providers and technology partners.
9.1 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI operate their games using their own technology. These providers have their own privacy policies and may process certain data within their gaming environments.
9.2 Payment Providers
Payment gateways such as bKash, Nagad, Rocket, and Upay process financial transactions through their own security systems. They follow their own privacy policies, and qqqe is not responsible for their data processing.
9.3 Analytics Tools
We use analytics tools to evaluate website performance. These tools collect anonymous data and help us improve our services.
qqqe is not responsible for any links or services outside the qqqe platform. It is recommended that you read the privacy policies of those services separately.
10 Policy Changes and Updates
qqqe reserves the right to update or amend this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- Publishing a clear notice on the qqqe website
- Sending a notification to your registered email address
- Displaying an update notice when you log in to your account
Continued use of qqqe after a policy change will be considered as your acceptance of the updated policy. For significant changes, we will obtain your fresh consent where required.
The "Last Updated" date is noted at the top of each policy. It is recommended that you visit this page regularly to stay informed about the latest changes.
11 Protection of Minors
qqqe is a platform operated exclusively for those aged 21 and above. We do not knowingly collect information from minors.
Our registration and verification process includes age verification. If a person is found to be under 21 years of age, their account will be immediately closed and all their data will be deleted.
If a parent or guardian believes that their minor child has registered on qqqe, please contact us immediately. We will take the necessary steps promptly.
12 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:
Bengali support available 24 hours a day, 7 days a week
[email protected]
Instant via live chat; within business days via email
To learn more or get answers to common questions, visit our FAQ page and Responsible Gaming page.